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HELP US DIRECT YOUR EMAIL TO THE RIGHT PLACE What are you contacting us about? Lottery products can be purchased from any of the more than 10, OLG retailers across the province.
INSTANT games can be purchased at all retail locations. All proceeds are paid into the Consolidated Revenue Fund for the Province of Ontario.
Contact the Ontario Problem Gambling Helpline at You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 6 a.
Tuesdays to Sundays Eastern Time. However, it is important to note that lottery retailers, as independent business people, set their own hours of operation for their businesses.
Click here. All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back.
Sports tickets are valid for 12 months from the last day of the games List from which the selections were made.
OLG's lottery games are designed to be enjoyed by adult residents of Ontario. Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly.
The same claiming procedures described in the "How do I claim a prize? OLG cannot mail cheques into the U. In cases where U. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes.
However, U. While OLG will not withhold the U. For more information, U. You can find the various odds of winning for lottery games in the following areas of our website:.
Odds of winning are also published in OLG's Fact Sheets. Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip.
Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw.
The retailer will then generate a ticket with the same selections for the next draw and return the original ticket together with the new ticket to you.
A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number.
Note: The Repurchase feature is only available up to 28 days from the last draw on a non-winning ticket or up to 30 days on a winning ticket, which has been paid.
On any particular game's draw night, the OLG has to close sales to conduct the draw. Approximately ten minutes after the draw close, OLG will re-open sales for the following draw.
Unclaimed prizes from national games, e. These funds are held separately from Ontario-only games and are administered by the Interprovincial Lottery Corporation.
Unclaimed prizes from games operated solely by OLG are directed to profits paid to the provincial government to benefit the people of Ontario.
OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours.
And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it.
Call our WIN! Use the easy self-serve Ticket Checker at your lottery terminal retailer. Simply insert the ticket, barcode side up, and wait for the message to appear on the Ticket Checker's screen.
Sign up on OLG. The lottery terminal plays a musical tune and a bilingual voice message and displays a corresponding message on the customer display screen.
OLG's Customer Support is open seven days a week. You can call us at and follow the voice prompts. Alternatively, you can e-mail us from our website.
All complaints or concerns regarding possible fraud or theft are forwarded to Investigative Services who is responsible to document and conduct a full review.
Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets.
You may sign either the front or the back of the ticket. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months.
The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket.
A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket.
OLG's goal is to ensure that the right prize is paid to the right person s every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties.
When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario AGCO.
All parties to a prize dispute must agree to the process for arbitration to proceed. Any party to a prize dispute is advised to obtain independent legal advice.
OLG is committed to preventing and removing all barriers for persons with disabilities. If you need a PDF document that meets AODA accessibility standards, please call Player Support at We do our best to have draw videos posted shortly after the draw process is complete.
Eastern Time the next day. Draw videos for OLG lotto games are posted as soon as possible after the draw.
Midday draws are uploaded between 3 p. Animated videos are created for these draws that depict the draw results. OLG midday draws commence at approximately 2 p.
Eastern Time. To ensure the security and integrity of the RNG software, customers are not able to watch the draws in person.
RNG draws are becoming more common for lottery draws worldwide and are often used for games with multiple draws that require results more quickly.
LOTTARIO, ONTARIO 49, DAILY KENO, POKER LOTTO, MEGADICE, ENCORE and PICK 2, 3 and 4 draws are still conducted using ball machines.
The RNG technology used is a type of software that cannot be filmed. Conducting and recording draws for all of the PICK games at once is a more efficient means of carrying out our procedures and also provides a better overall view of the outcomes for our external auditors.
It is standard practice for many lotteries to draw the winning numbers for all of their PICK games at the same time. The ENCORE draw is conducted using seven machines in order to draw all seven digits at once.
This method is more efficient and provides a better overall view of the outcomes for our external auditors. LOTTO MAX draws take place every Tuesday and Friday.
Sales end across the country at p. Players have the option to choose the first set of seven numbers and have the other two sets selected by Quick Pick or use Quick Pick for all three sets.
As of May , the Interprovincial Lottery Corporation ILC made the following changes to LOTTO MAX:. Customers can play up to 26 weeks 52 draws with Advance Play.
See the LOTTO MAX selection slip or ask your lottery retailer for details. OLG offers 8 and 9 number LOTTO MAX combination play tickets.
Combination play tickets may be purchased for up to 10 draws in advance. LOTTO MAX draws are held every Tuesday and Friday and are conducted using Random Number Generator RNG technology that has been independently tested and certified by an internationally recognized and accredited tester.
It is also used for the INSTANT win component of POKER LOTTO and MEGADICE. The ILC RNG system uses a proprietary algorithm to generate random numbers.
The RNG used is independently tested and certified for its effectiveness in generating random results and its integrity.
A number of checks and balances are performed to ensure draw security and are witnessed by external auditors Grant Thornton LLP.
GLI certifies that the RNG software exhibits random behavior. These new videos are in a different format than the previous draw videos.
In the past OLG would add the ENCORE draw results to the video once received from ILC. With this new format, we are unable to edit the video without having the ENCORE results appear out of place.
Customers can still watch ENCORE draw videos and see ENCORE results by visiting the ENCORE page of OLG. We wanted to observe any changes in sales trends as a result of the increase to two Lotto Max draws per week for at least one year prior to making any funding structure changes to the game.
These changes allow for greater funding flexibility to pay out Maxmillions prizes. These game conditions changes will help ensure the long-term viability of the game, while providing jackpots and Maxmillions prizes in line with those that our players are familiar with, and expect.
Players can choose to play by using the Quick Pick option or by selecting their own set of six numbers between 1 and The overall odds of winning are 1 in 6.
The odds of winning the jackpot are approximately 1 in The total prize payout to players is 47 per cent of sales. The main prize fund is funded by 40 per cent of sales.
By drawing only from selections issued, there will always be a winning selection for the Guaranteed Prize Draw. The odds for the Guaranteed Prize Draw are determined for each draw by the total number of selections issued across Canada.
A prize can only be awarded after a winning ticket is presented for validation and approved for payment. The first digit of the Guaranteed Prize Draw selection identifies the region where the ticket was issued.
All OLG selections begin with a 4 or 5, indicating that the ticket was issued in Ontario. No two Guaranteed Prize Draw selections are the same for any given draw.
The last two digits of your Guaranteed Prize Draw selection identify the number of selections purchased on a ticket. To ensure there is only one winning Guaranteed Prize Draw selection, every selection must be unique.
Same as with the regular selections for the main draw, with an Advance Play purchase you will have the same Guaranteed Prize Draw selections entered into each Guaranteed Prize Draw that is included in your Advance Play purchase.
Each draw is an independent, random draw and so there is no effect on your odds of winning the Guaranteed Prize Draw — the odds on each draw are always dependent on the number of selections issued for that draw.
The Guaranteed Prize Draw is also conducted using RNG. An additional external auditor performs a parallel draw from a separate geographical location Deloitte.
A number of checks and balances are performed to ensure draw security and are witnessed Grant Thornton LLP and verified Deloitte , by two external auditors, located in two separate geographical locations.
Choose five numbers from a field of 1 to 49 and choose a GRAND NUMBER from a separate field of 1 to 7. DAILY GRAND draws are held every Monday and Thursday.
Tickets can be purchased until p. A winning set of numbers for a DAILY GRAND draw entitles a winner to a prize in only one of the above prize categories.
Yes, a winner may choose a lump sum payment instead of an annuity. There are two fields of numbers for DAILY GRAND.
The five main numbers are chosen from a field of 1 to 49 and one GRAND NUMBER is chosen from a field of 1 to 7.
The winning GRAND NUMBER is chosen from a field of 1 to 7 in addition to the five main DAILY GRAND winning numbers.
There is even a prize for matching only the GRAND NUMBER! A player must match all five main numbers and the GRAND NUMBER to win the DAILY GRAND top prize.
The five main numbers can only be matched to the five main numbers on a DAILY GRAND ticket and the GRAND NUMBER can only be matched to the GRAND NUMBER on the ticket.
When using QUICK PICK to play DAILY GRAND you can have up to 10 selections on your ticket. If you choose your own numbers, you can have up to four selections on your ticket.
Choose your five main numbers from 1 to 49 and seven selections will be generated by combining your five main numbers with each possible GRAND NUMBER from 1 to 7.
Since matching a GRAND NUMBER always wins at least a Free Play, a Combination Play is guaranteed to win.
There is no set maximum on the length of the payments. There are times when a top prize or second prize winner may have to take the cash option instead of the annuity.
Claimants will have 60 days from the time they present their prize claim to decide whether to choose the annuity or single payment option.
We encourage those claimants to seek independent financial advice to help make that decision. DAILY GRAND winners have one year from the draw date to claim their prize.
DAILY GRAND draws are held every Monday and Thursday and are conducted using Random Number Generator RNG technology that has been independently tested and certified by an internationally recognized and accredited tester.
POKER LOTTO, a 5 of 52 matrix lottery game, replaces traditional lotto numbers with playing cards. POKER LOTTO can be played only by Quick Pick.
Customers can play a maximum of three plays hands per ticket. No poker skills are required to play POKER LOTTO. If you know poker, you will be able to see if your hand is an INSTANT winner; however, all INSTANT wins will be displayed on the customer display screen and a message will be printed on the ticket.
The overall odds of winning any prize on POKER LOTTO are 1 in 3. The overall odds of winning a prize on the lotto draw are 1 in Tickets for POKER LOTTO can be purchased until p.
Eastern Time each night. There are no selection slips for this game. There is also no repurchase option on POKER LOTTO.
Retailers are not able to cancel a POKER LOTTO ticket once it has been printed. Since POKER LOTTO offers customers a chance to win INSTANTly, retailers are not able to cancel tickets once the ticket has been paid for and printed from the terminal.
The lotto draw in the POKER LOTTO game is independent of an actual poker game. It is a traditional lottery draw that replaces numbers with playing cards.
Players must match their cards to the cards drawn nightly to win. If POKER LOTTO ALL IN is not played, the words "NOT ENTERED" will be printed on the ticket beside the logo.
Players can check for the POKER LOTTO ALL IN Jackpot value by viewing the customer display unit attached to the lottery terminal.
Any POKER LOTTO ALL IN prize will be in addition to any INSTANT prize won on the regular POKER LOTTO hand.
Please remember that your ticket would still be valid for the nightly lotto draw as well. You can play up to three 3 POKER LOTTO hands per ticket and, similarly, can purchase up to three 3 POKER LOTTO ALL IN plays per ticket.
POKER LOTTO ALL IN is an optional additional wager on the POKER LOTTO game. Please note that if you decide to play POKER LOTTO ALL IN, you must purchase the same number of POKER LOTTO ALL IN plays as POKER LOTTO plays on your ticket.
You can purchase a maximum of three POKER LOTTO ALL IN plays with three POKER LOTTO regular plays on one ticket. An estimated Jackpot for POKER LOTTO ALL IN is displayed on the customer display unit at retail.
The estimated Jackpot amount is refreshed every 60 seconds and whenever the Jackpot is won or reduced due to a second prize win.
The estimated Jackpot can also be seen on the POKER LOTTO pages of olg. The most recent Jackpot estimate will appear on the web and mobile displays whenever you log onto the page, along with the specific time and date that the Jackpot estimate was last updated.
The web and mobile Jackpot estimates can be updated approximately every 10 minutes by refreshing your page or by closing the page and opening it again later.
The Jackpot can be won at any time, so players should always check the current Jackpot estimate on the customer display unit at retail before playing POKER LOTTO ALL IN.
Please remember you can always ask your retailer about the current POKER LOTTO ALL IN estimated Jackpot amount or view it on OLG.
No two tickets will print at the exact same time. With the addition of POKER LOTTO ALL IN, the same play could potentially win three prizes - two INSTANT wins one for the regular POKER LOTTO hand and one if you play POKER LOTTO ALL IN and the nightly lotto draw.
POKER LOTTO ALL IN is an option that can only be played in addition to a regular POKER LOTTO hand and is not a separate game to be played on its own.
Poker skills are not required to play POKER LOTTO or POKER LOTTO ALL IN. If your ticket is an INSTANT winner, the win amount is displayed on the customer display screen and a voice-over message is played.
Your printed ticket also notes that it is an INSTANT winner and the amount of the win. As POKER LOTTO ALL IN offers chances to win INSTANTLY, you cannot ask for a ticket to be cancelled after it's purchased.
It offers players two exciting chances to win with one ticket. If the spin stops on a winning wheel sector, the player INSTANTLY wins the corresponding prize.
The list of 39 words for the Lotto Word Draw may change from time to time and will always fall into a general category.
For example, the "Canadian Things" category includes the words "hockey," "maple" and "toque. Both the INSTANT and lotto portions of the game have their own distinct prize structure.
You must pay your retailer before your ticket can be printed. The overall odds of winning a prize on the INSTANT win game are 1 in 2.
The overall odds of winning a prize on the nightly Lotto Word Draw are 1 in To win on the Lotto Word Draw portion of the ticket, you must match three or more Lotto Words printed below the wheel on your ticket with the Lotto Words drawn nightly.
If you match the correct number of Lotto Words for one of the draw prize categories, you win the corresponding prize as per the prize structure.
Players can win in only one lotto prize category per draw. We are always looking for ways to improve our games and enhance the player experience.
As the game's theme is based on the popular television game show that uses word puzzles, Lotto Words were selected to create winning combinations instead of numbers.
The Lotto Word categories were chosen based on consumer preference identified in research and many reference categories used on the actual game show.
The words in any given category vary in length from two to 10 letters. It would be difficult to print longer words like "toboggan" and "snowmobile" in a font large enough to be read clearly while still fitting on the lotto ball.
Also, similar words in a category like "holly" and "jolly" could be confused for each other depending on the size of font and print clarity.
The list of 39 words may change from time to time as well and using a random number generator to conduct the draws will help to minimize any chance for confusion regarding the winning Lotto Words.
Watch N' Win games are limited to an eight-second animation that appears on the screen. Unlike POKER LOTTO and MEGADICE LOTTO where multiple hands and rolls can be displayed in the animation, only one INSTANT Prize Wheel spin can be shown at a time.
Customers can play only one draw at a time. MEGADICE LOTTO is a Daily lotto game from OLG that offers players two exciting chances to win with one ticket.
MEGADICE LOTTO features an INSTANT win game with an animated roll of the dice plus a nightly six-number lotto draw.
If the roll results in a winning combination as per the prize structure, the player INSTANTly wins the corresponding prize.
The overall odds of winning any prize on MEGADICE LOTTO are 1 in 3. Your roll of the dice is valid only for the INSTANT portion of the MEGADICE LOTTO game.
If your roll matches a winning combination, you'll win the corresponding prize as per the prize structure.
Players can only win in one INSTANT prize category per roll as per the prize structure. For the draw portion of the game, players will match the six numbers printed on their ticket with the numbers drawn nightly.
If you match the correct amount of numbers for one of the draw prize categories, you win the corresponding prize as per the prize structure.
Players can only win in one lotto prize category per draw. Your roll of the dice is only valid for the INSTANT portion of the MEGADICE LOTTO game.
In order to win on the lotto draw portion of the ticket, you will match the lotto numbers printed below the dice roll on your ticket with the lotto numbers drawn nightly.
Players can win in one lotto prize category only per draw. MEGADICE LOTTO can be played only by Quick Pick. There also is no repurchase option on MEGADICE LOTTO.
As the prize structure of the INSTANT win portion of MEGADICE LOTTO is based on the rolls of the dice, selection slips cannot be used. All 'rolls' are chosen using Quick Pick.
The overall payout for MEGADICE LOTTO is approximately The approximate payout for the INSTANT portion is The INSTANT win portion of MEGADICE LOTTO offers players more ways to win.
MEGADICE LOTTO is essentially two games in one, and while each has its own individual payout, please remember that the overall payout for the game is approximately As MEGADICE LOTTO features an INSTANT win component, customers must pay for each ticket before the retailer can process the transaction and give the ticket to the customer.
Retailers are not able to cancel a MEGADICE LOTTO ticket once it has been printed. As MEGADICE LOTTO offers customers a chance to win INSTANTly, retailers are not able to cancel tickets once the ticket has been paid for and printed from the terminal.
Starting with the Wednesday, May 7, draw, players have more ways to win on ONTARIO 49 with bigger prizes, new prizes and better odds of winning.
With all these prize improvements, ONTARIO 49 now has better overall odds at 1 in 6. Player interest in ONTARIO 49 has remained strong, but we are always looking for ways to improve our games and keep customers interested.
The change in price allows for all the prize improvements while still providing great value for a low cost per play.
The New ONTARIO 49 still plays the same way, but with some bigger prizes and new prizes. Players choose six numbers from a field of 1 to 49, or get a Quick Pick — with draws taking place Wednesdays and Saturdays.
The time of the draws remains the same as before, with the draws taking place shortly after the ticket purchase cut-off time on the evening of the draw.
Ticket purchase cut-off time is p. Unclaimed prizes are directed to profits paid to the provincial government to benefit the people of Ontario.
Combination Play allows a player to have multiple selections and be eligible for multiple prizes. Players must use a Combination Play selection slip for this option.
Draws take place on Wednesday and Saturday nights with sales closing at p. Eastern Time on draw nights. Six winning numbers and one bonus number are drawn using the traditional lottery ball-drop method.
Draws take place at the OLG Prize Centre at 20 Dundas St. West in Toronto. Information on ONTARIO 49 can be found in the Lotteries section of www.
Lottery retail locations have take-one tear pads describing the new game and retailers can print out How to Play guides for customers through the lottery terminal.
Players choose six numbers from 1 to 45 and match their numbers with the numbers drawn. Two draws are held weekly on Saturday nights; the Main Draw and the Early Bird Draw.
To be eligible for the Early Bird Draw, you must purchase your ticket by pm ET on Friday. It offers Jackpots that grow more quickly, three new prize categories, larger prize payout and better overall odds of winning.
And players now have the convenience of purchasing LOTTARIO up to 26 weeks in advance at lottery retailers instead of 10 weeks. Tickets purchased before p.
Eastern Time Friday are eligible for the Early Bird draw on draw night. LOTTARIO draws are every Saturday night. You can purchase a LOTTARIO ticket for the draw the same night until p.
The Early Bird draw is held after the main draw every Saturday night. To qualify for the Early Bird draw you must purchase your LOTTARIO ticket before p.You can play up SГјdamerika Meisterschaft five Xxlscore Alle Spiele of three numbers on each ticket, whether by QUICK PICK or selection slip, and can play up to 10 draws in advance. It's great to check my tickets while I have a coffee, still in my pajamas. Your 7-Day Deposit Limit helps you set and stick to your play budget by limiting how much you can deposit over a rolling 7-day period. The overall odds of winning any Seafood Grill Chinook Winds on MEGADICE LOTTO are 1 in 3. Learn about our mission, purpose and values and vision as a company. Your banking information is protected and only accessible to OLG and its third-party service providers e. Draws take place on Wednesday and Saturday nights with sales closing at p. You can now check your OLG gift card balance easily right from the app. For the purpose of the Lottery Purchase Eurojackpot 06.03 20 Zahlen Casino Loss Limits, a day is AM to PM. Discover all the ways OLG has a positive impact on communities across Ontario. Each draw is videotaped, witnessed and officially recorded by independent adjudicators. Unsere Kommunikation hat eine Royal Admiral Linie: verständlich für Mandanten, präzise vor Gericht. Today he is broke. I lost the sign up bonus money when it first started playolg. Call us, we'd like to hear from you 02 Select a topic below related to your enquiry or fill out our contact form if you don't find what you need. Phone Number * Email * Comment or Message * Message. Submit. CONTACT US. Corporate Location Industrial Blvd. Tullahoma, TN () Email us! FIND US. COPYRIGHT - OLG Services | ALL RIGHTS RESERVED Go to Top. Open Learning Group Head Office. Quadrum Office Park, Quad 4, 1st floor 50 Constantia Boulevard Constantia Kloof South Africa. Contact number: 0E-mail address: [email protected] SMS.