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After that, the player still didn't receive the payment. The casino never responded to the complaint and it remains unresolved. Black points: 39 for this casino.
The player received a partial amount of his winnings. Although he sent them multiple email inquiries, unfortunately, he did not receive any response.
Black points: 36 for this casino. Payment delayed, funds seized. The customer had won at the casino but the majority of their winnings were not available for cashout due to the use of a bonus.
When trying to withdraw the rest, the customer verified themselves and waited for the money to arrive.
After a while, the casino seized most of the rest of the funds on the customer's account without a solid reason. The casino has since been trying to return a fraction of the customer's money back to them and didn't respond to this complaint.
Black points: 24 for this casino. The withdrawal was extremely delayed. The player requested a withdrawal of their winning, sent all the documents for verification and still didn't receive any money and the support claimed the withdrawal was in a queue.
Black points: 21 for this casino. The payment got extremely delayed. The player requested a withdrawal of their winning and sent all the documents for verification but received no update on it what so ever.
It was definitely far past the casino's processing period and they still haven't responded to this complaint. Black points: 20 for this casino.
Account closed, funds seized. The customer won at the casino, their withdrawals had been paid in installments by the casino for 6 months, over half of the winnings in total.
The casino then closed the customer's account for inactivity, seizing the remaining winnings. Inactivity having been caused by waiting for the winnings to be paid, the customer rightfully complains and the casino hadn't responded at all.
The player's withdrawal was declined and the account was closed. The customer wanted to withdraw their money and verify the documents but after a while, they found out that their account had been closed.
The casino responded that the customer disputed credit card charge which was considered a fraud. The player wanted to get their deposits back but the casino hadn't responded to the complaint at all.
The case remains unresolved. Delayed payment due to the received checks being uncashable. The customer wanted to withdraw their money and had tried doing so through multiple checks.
When the checks arrived, the customer couldn't cash them because their bank told them they were not cashable. There's no further information on this case and the casino hadn't responded to the complaint.
The withdrawal was declined and all the funds were seized. The player requested a withdrawal but the winning was declined and converted into the bonus money.
The casino didn't provide any explanation to the player and also never responded to the complaint. The document verification process was extremely delayed.
The customer wanted to withdraw their money and sent their verification but had been told that the casino was investigating fraudulent activities on the account.
After some time, still, there had been no progress on the case and the casino hadn't responded at all. The customer had been waiting for their payout, had been told multiple times by the casino it should be processed soon and even received information about what exact amount they would receive soon but hadn't received any money as far as we know.
The casino diddn't respond to this complaint. Black points: 13 for this casino. The customer wanted to withdraw their winnings, sent their verification via e-mail but it was labeled as undeliverable.
After a while, the casino asked for verification documents again and the same thing happened. The customer still didn't receive the money and the casino never responded to this complaint.
Extremely long withdrawal process without a reason. The player requested a withdrawal of their limited winning from a bonus and had sent the documents for verification.
The casino informed them it would take some time to process but even after a long time, the customer still hasn't received the money and the casino haven't responded to this complaint.
Black points: 97 9 for this casino. The player requested a withdrawal and got all the documents verified and still didn't receive any money long after the casino's processing period.
The casino hadn't responded to this complaint and the complaint remains unresolved. The payment was delayed due to unknown reason. The player requested a withdrawal, sent their documents for verification multiple times and was told that the payments would be delayed.
The customer hadn't received any money and the casino was very unhelpful in solving this problem as well as not responding to this complaint. Black points: 70 7 for this casino.
Extremely delayed payment processing. The player requested a withdrawal of their winning and sent the documents for verification.
After some time, they still didn't receive any money even long after the casino's advertised processing period. There have been no further updates and the casino hadn't responded to this complaint.
Black points: 55 5 for this casino. The player complained about extremely long withdrawal process. After clearing the bonus wagering requirements, the player requested a withdrawal and sent the documents for verification.
The withdrawal still had not been processed exceeding the casino's processing period. The casino never responded and there is no update on this complaint available.
Black points: 29 2 for this casino. The player wanted to withdraw their winning and sent in their documents for verification, but the casino kept delaying the processing of the payment.
When the customer finally received the first installment, they didn't receive any more money nor information about future installments.
It was impossible to reach the casino and they also never responded to this complaint. Show 36 similiar complaints with 19, black points in total 1, for this casino.
The customer wanted to withdraw their money but their payments had been stuck due to processing. After filing the complaint, the customer received their first installment of the withdrawal and an email with an estimated arrival of the next one.
There has been no further progress in this case and the casino hadn't responded to this complaint at all. The requested payment withdrawal was extremely delayed.
The player wanted to withdraw their money, sent in the documents for verification, and after a while, received their first payment. Unfortunately, all the other payments hadn't even started processing.
After contacting the casino, they assured the player that the payments had been processed and soon after, that the customer received their second payment.
After this, however, there have been no further updates on this case. The payment was declined and the account was closed. The customer wanted to withdraw the money they won with the casino's bonus, sent the documents for verification and had been told that the payment was processed.
After a few weeks and more verification, the casino closed the account due to suspicions of fraud, not providing any evidence and not paying out the customer their winning.
After this, the casino stopped replying to the customer and the complaint. The customer, after being verified and the withdrawal was successful in the past, the casino blocked their account and seized the remaining balance.
The casino claimed the account had been banned due to fraud claiming to have received manipulated verification documents. They never provided any proof and the customer offered to send in their verification documents again but there had been no more communication from the casino's side.
Black points: 81 8 for this casino. The customer wanted to withdraw their money, sent their documents for verification, but had issues getting the money.
The casino contacted them to set up a withdrawal method for them and the customer received the first installment. The player was told that the next one would process but there hasn't been any further progress on this case.
The customer, having no previous issues with the casino, wanted to withdraw their winning, that was split into the separate transactions. The payments stayed in processing mode longer than they were supposed to due to issues on the casino's side.
After a while, the customer received the first installment and was expecting to see the second soon. Unfortunately, there hadn't been any further updates on this case.
The player's account was closed due to inactivity. M4ESTR complained that the casino closed his account due to inactivity but he claimed that his account was active when he requested the cashout.
No further details are available. Black points: 19 1 for this casino. The player's refund was declined.
After playing at the casino, the customer wanted to withdraw their money at first. But because of unsatisfactory withdrawal method, they just asked for a refund on their deposit and hadn't been paid out for a few months.
The casino responded that the customer already received their money back via their bank thus they won't send the refund. Show 7 similiar complaints with black points in total 78 for this casino.
Black points: 76 for this casino. Payout delayed for 3 months and unresponsive casino. Overall, we were very impressed with Sun Palace.
The bonuses are amazing, and the casino has certainly proved itself. We award it a very respectable four out of five.
SUN PALACE CASINO REVIEW 4 out of 5 stars from Reviews. Play Now. Overall Rating. Bonuses and Promotions. Those final categories can be especially tricky to find in unregulated markets, where a lack of direct oversight can make consumers even more wary about the operators who offer them games.
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We also like knowing that the sites we play on have been independently tested for fairness and randomness.
Overall, Sun Palace has a strong reputation, especially when compared to many sites that offer play to Americans. Perhaps the most important aspect of any live or online casino is its collection of games.
For Internet sites, most of this is determined based on the company or companies that develop and supply the software that powers the operation.
In this case, the developer working behind the scenes is Realtime Gaming, one of the larger software providers in the world, and probably the most notable one that still offers gaming in the US market.
One of the great things about Realtime Gaming RTG casinos is that they tend to have every kind of game you could want to try.
But you will find a lot of titles that are fun to play and give you a shot at winning some pretty big prizes. Sun Palace Casino ticks loads of checkboxes.
With lots of bonuses, a large gaming library, and a good customer support team, this casino can offer any player a great time!. Sun Palace Casino launched in In the last two decades, the casino has provided players with some amazing online gaming experiences.
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PLAY NOW. Like many of the casinos we review here on Gambling Overall, we can say that most of these bonuses are worth it. However, there are a few with questionable wagering requirements.
While you only get one bonus for your first deposit, Sun Palace Casino has a few other offers to use on the deposits that follow.
Outside of the welcome bonuses, there are a lot of promotions available to existing players, including:.
Visa, American Express, JCB, Diner's Club and Master Cards, Secure Prepaid Payment Voucher, MST gift cards and wire transfers are supported as viable deposit options for US players, with international players also offered Neteller, Ukash, Instadebit and deposit by phone choices.
Remember that depending on the bank which issued your credit or debit card, some restrictions on the use of plastic for online entertainment like Internet casinos may be in place.
You can always phone or e-mail the Sun Palace casino support team to ensure that your deposits are processed quickly and successfully. Cash out options is delivered via checks by courier, check by mail or money order.
Sun Palace Casino has a free to use mobile service for their account holders. The mobile service can be accessed on any newer mobile device and looks the same as the desktop version.
Sun Palace Casino uses a responsive web-design technology to display their platform and games correctly on many different size devices.
Mobile betting provides convenience to players and is now used by many of the big online casinos. Sun Palace Casino offers two convenient methods for contacting customer support.
Live chat is the most popular way to communicate with a customer service representative CSR and the quickest way to answers.
Just click on the text dialogue box to bring up a chat window. If the spinning of roulette wheels and shuffling of cards provides you more thrill than playing any other game, then this online casino got you covered.
The table and card games line up is divided amongst variants of Blackjack, Roulette, Poker, Rummy and Baccarat so choose a game that suits your pocket and taste and grab a seat!
Requiring substantial skills, the Video Poker section consists of multi-hand versions of this strategic game. Video Poker is a unique alternative of the classic poker games and is equally popular.
Supporting an amazing software, the video poker game are interspersed with numerous engaging features. Players have a chance to explore the following games under this section — Double Double Bonus Poker, Aces and Eights, Sevens Wild, Loose Deuces, Bonus Poker, Jacks or Better, American Poker, etc.
To ensure the players are never limited in terms of choice, there's yet another section called the Specialty Games tab. Under this, players can find a variety of games that range between Table Games, Keno, Bingo, Scratch Cards, Shooting etc.
Scroll through a selected collection of jackpot games that provide you thrill and excitement galore. What's more, if you turn out to be lucky as a four leaf clover, you could also be featured as the next big winner by playing on one of the progressive games at Sun Palace Casino.
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How incredible would be if you could find a risk free way to play without a worry in your mind. Well, with Sun Palace Casino, it's a win win situation for all the new players who sign up at this casino as they are entitled to some amazing no deposit bonuses which might range from free spins to bonus money that can be used to try and play games for free.
The table below displays the Sun Palace Casino No Deposit Bonus Codes :. The first and foremost step to bring new sign ups is a lucrative bonus lobby.
Well, Sun Palace Casino certainly knows how to impress new players. For starters, players have a choice of not one but three welcome offers.
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Everyday brings a new chance for all the registered players to fuel their bank accounts and play their favourite casino games to their heart's content.
Up for grabs are match bonuses, free spins and a lot more for you to take advantage of. Simply login to your account and check your bonus for the day, redeem the relevant coupon code and the bonus would be credited to your account in no time!
For other ongoing offers, all you need to do is keep a close eye on the promotions lobby of this online casino or simply subscribe to receive exciting bonus and promotional offers.
Once you become a part of the Sun Palace Casino's VIP Club, you tend to benefit in more ways than simply winning a game. For starters, all your real money bets can help you earn comp points.